NFC/QR Items
General
How to activate NFC/QR item (Card, Stand, Plate, etc.)
In this video guide is a complete step-by-step tutorial on how to activate and setup your item (desktop and mobile). Activation and setup via deskto...
Item reconfiguration (changing the link to the reviews page)
If you need to change the link to your review page to which the item redirects, go to the Items tab. Click the pencil icon to edit your item's setting...
What is Item code
The Item code is a unique identification number for your item. It is necessary for you to safely activate the item and reconfigure it at any time. T...
Item usage analytics
To view analytics on the usage of your items, go to the "Items" tab and click on "Analytics" . In the analytics window you can view the number of u...
How reviews are matched to your Items
The Items page shows how many reviews your physical Items brought in. This article explains where that number comes from, why it can differ from the t...
Review Protection
Review Protection is an intermediate page shown to customers who scan your QR code or tap your NFC item to leave a review. On this page, customers ar...
How to download item QR code
If you need to download the QR code of your NFC/QR Item, go to the Items tab in the left side menu and click on the pencil icon next to the Item. ...
Where to find a link to your review page
Google reviews (Google Business Profile) link
You can find a link to your Google reviews page via desktop or mobile: Desktop Mobile To get a link to your Google Reviews collection form you need to...
Yelp Reviews link
Go to Yelp Find your business and click "Write a Review". Copy the URL of the page with your review form.
Tripadvisor Reviews link
Go to the Tripadvisor website. Find your business. Scroll down the page to the reviews block. Click the Write a Review button. Copy the link to th...
Facebook Reviews link
Go to Manage page in Facebook Business Manager. Click on the Reviews tab. Copy the link in the browser bar.
Trustpilot Reviews link
Go to the Trustpilot website and search for your company name. Once you have found your company in the search, go to it. Click on Write a review. ...
Troubleshooting
Can't find my Google Business through search when activating an item.
If you have entered the name and/or address of your business into a search and there are no results, it means that your Google My Business does not ha...
Internal Error after the item has been activated
If you see the error "Internal Error" after activating your item, then most likely you have inserted an incorrect link. Please make sure you only in...
Error: Item connected or not exists
📌 IMPORTANT Every TrustHero item has a unique item number . An item cannot be activated in two different accounts . An item cannot be activated tw...